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An Analysis of Starbucks Coffee’s Mission Statement, Vision Statement, and Values

An Analysis of Starbucks Coffee’s Mission Statement, Vision Statement, and Values

Starbucks mission statement is: "To inspire and nurture the human spirit- one person, one cup, and one neighborhood at a time."

 Introduction

Whether or not you are a coffee lover, you undoubtedly have heard of and know Starbucks. The company is a powerhouse in the coffee industry and has been producing quality coffee for its customers since 1971. Over the years, Starbucks has grown from a small single store roaster and retailer of whole bean and ground coffee to a global chain store with over 29,000 stores across 80 countries globally. Today, the company is known for its quality coffee and warm ambiance in all the coffeehouses. It is, therefore, no surprise that Starbucks keeps growing on a global scale.

Starbucks’ mission and vision statement have played a crucial role in the company’s global growth. The company has continually changed these statements to keep up with the evolving world around, as well as its fast-paced growth. Have a look at a detailed analysis of the company’s mission, vision, and core values.

Mission Statement

Starbucks’ mission statement is “to inspire and nurture the human spirit- one person, one cup, and one neighborhood at a time.”  From the mission statement, it is clear what Starbucks intends to achieve. The coffee powerhouse aims to be a source of both inspiration and nurture to both its clients and employees. The statement also highlights how the company intends to stay in business.

The critical components of this mission statement are:

  • Inspiring and nurturing the human spirit
  • Focus on the customer

The first component of the statement highlights Starbuck’s focus on the human spirit. Being in the service industry, the company is determined to stand out by tailoring its services to individual people. Both the clients and employees can enjoy warmth and coziness that stems from the company’s culture. Starbucks has established and maintained a good rapport with the employees and customers by addressing them using their first names in all cafes. The interior design and decoration of their coffeehouses make them welcoming and help establish warm relationships.

The second part of the statement focuses on the company’s target client base and its personal and gradual approach towards achieving its objectives. “One person” shows that the company values every individual, be they a customer or an employee. The company treats everyone specially and aims to leave an impact on an individual level. “One cup” refers to the idea that Starbucks ensures that every cup of coffee is unique and of high quality. “One neighborhood” indicates the company’s objective of bringing communities together through their coffee. Ultimately, one person, one cup, one neighborhood, indicates that Starbucks intends to grow gradually.

Vision Statement

Starbuck’s vision statement is “to establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow.This statement highlights the company’s driving force and goals as a global coffeehouse. The vision also mentions that even as the company aims to achieve its ambitious goals, they are determined to uphold the company culture.

The main points derived from Starbuck’s vision statement are:

  • Global leadership
  • Quality coffee
  • Maintaining the company standards
  • Expansion of the business

The first component from the statement comes from the premier purveyance aspect. Starbucks intends to be a global leader in the coffee industry. The company is determined to remain ahead of its competitors in the industry and achieving a global presence.

Starbucks intends to be a global leader by focusing on its vision’s second component- the provision of quality coffee. The company has consistently shown its unwavering quality in every cup of coffee, which is proof of its determination to provide the most excellent coffee in the world.

Another critical component in the vision statement is the upholding of the company’s standards. Starbucks is well-known for its rich company culture and the warm, welcoming environment it creates for its employees and customers. Through their vision statement, Starbucks highlights its intent always to keep its customer base as the priority.

The final component we derive from this vision statement is the element of growth. Since its inception, Starbucks has continued to expand the business and open new coffeehouses across the globe. The company intends to keep growing and increase its global presence. The integration of the mission and vision statement has us believe that they intend to grow and become a global powerhouse one person, one cup, one neighborhood at a time.

Core Values

Starbucks’ values are teamwork, integrity, respect for culture, and perseverance. These core values are an indication of the company’s driving force towards achieving its mission ad vision. They are the codes of conduct that determine how Starbucks can continue being a leading coffee provider globally.

1. Teamwork

Starbucks emphasizes the need for cooperation in its success. Positive collaboration between all stakeholders- the company, its employees, the customers, and other partners- to ensure that the company keeps growing. Through this core value, Starbucks recognizes that every key player is essential, and they will only achieve success by working together.

2. Integrity

The second core value emphasizes the need for transparency in its daily operations. The company aims to do things in the right way both in its business transactions and customer services. By doing so, Starbucks can create and maintain a cordial relationship with all the parties involved in its business.

3. Respect for culture

Starbucks coffeehouses have a traditional culture. Regardless of the location, every coffeehouse has a cozy feel and is welcoming to everyone. The company has always had its way of doing things over the years. This third core value highlights the importance of the Starbucks culture. It also shows that the company intends to maintain this culture.

4. Perseverance

No business comes easy, and the key to surviving in any industry is to keep going and never giving up. Starbuck’s final core value shows that the company appreciates the need for remaining grounded in its operations. By doing so, Starbucks is able to compete favorably with other coffeehouse chain stores around the world. 

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