Can You Cancel an Uber Eats Order? Get All the Info Here

If you have ever ordered food online from Uber Eats, then you know how easy and convenient it is. But what if you change your mind? Can you cancel an Uber Eats order? And how do you go about getting a refund on the canceled order? In this blog post, we will answer all of those questions and more. So, keep reading to learn more!

How to Cancel an Uber Eats Order?

You can do this in two ways: either by contacting the Uber Eats customer service or through the Uber Eats app itself. 

If you choose the latter, open up your Uber app and go to “Order Food.” Then, click your profile icon, and select “Orders” from the drop-down menu. Then you will see a list of all your past orders. Once you find the correct order, select it and then click the “Cancel Order” button. Finally, confirm this action by selecting “Yes, Cancel.” And there you go!

If you decide to contact the customer service team, you can do this by phone or online. To call Uber Eats customer service, dial 1-800-253-9377.  Alternatively, you can open up the Uber Eats app and click “Help” from the menu. Then select “Call Support,” and they will be able to help you cancel your order.

What Happens When You Cancel an Uber Eats Order?

The answer to this question depends on how far along the order is in the process. According to the Uber Eats cancellation policy, you have three options.

If your order has not yet been accepted, then it will be canceled automatically, and you will receive a full refund. 

If the restaurant has accepted the order, you can still cancel it. However, you will only receive a partial refund in this case. This is because the restaurant has already started preparing the food. Canceling the order at this point will be disruptive to the restaurant, as they have already paid for any ingredients and put in the work to make your meal. 

Finally, if the order has already been prepared and is on its way to you, then it is too late to cancel. Unfortunately, you will not be able to get a refund in this case. 

Why Can’t You Cancel an Uber Eats Order?

If you try to cancel an order too late in the process, you may see that the cancellation option is missing. This happens when the restaurant has already accepted your order and started to prepare it, or it has already been dispatched. 

In this case, you should try contacting the customer service team to see if they can do anything. However, be prepared to explain why you want to cancel an order and how late you are in the process. The earlier you contact them, the better chance they will be able to help. 

In some isolated cases, an error in the Uber Eats app might prevent you from canceling your order. However, those instances are very rare. So, if you can’t cancel your order, it is likely because of how far along the process it has gone.

Do You Have to Pay for Your Cancelled Uber Eats Order?

If you cancel your Uber Eats order after the restaurant has already started preparing your order, or if the driver is on their way to deliver it, then you might be charged a cancellation fee. This fee is intended to cover all the expenses incurred by the restaurant and the driver up to that point. 

Can You Get a Refund for Canceled Orders?

Yes, as we’ve mentioned, you’ll get a full refund if the order hasn’t been accepted by the merchant yet. However, in cases where the order has been accepted or already picked up by a driver, you’ll get only a partial refund.

Do Canceled Uber Eats Orders Stay in Your Order History?

If you cancel an Uber Eats order, it will still appear in your history. The only way to get rid of it is to delete your entire account. So, if you just want to remove a canceled order, there’s no way to do it.

How to Cancel an Uber Eats Order as a Driver?

As an Uber Eats driver, you can cancel an order from Uber Eats at any point in time after you’ve accepted it. However, the cancellation process depends on how far along you are with the delivery. 

If you haven’t picked up the accepted order yet, you can simply cancel the order on the app. If you choose to cancel, Uber Eats will simply sign the delivery to another driver nearby. So, no harm is done if you cancel it in time. 

To cancel an Uber Eats order on the app, follow this simple guide:

1. Open the Uber Eats Driver app and select “Order History” from the main menu.
2. Find your order in the list and click the three dots next to the restaurant name.
3. Find the ‘Order Status’ section, and click “Report Issue.” This will ring up a list of reasons why you want to cancel the order. It doesn’t matter which reason you choose because they will all result in cancellation.
4. Choose the reason for cancellation and confirm and confirm your decision.

Alternatively, if you have already picked up the order, you must contact Uber support and explain your situation. They will then provide you with further instructions on how to proceed.

Can I Get Banned for Cancelling Orders as a Driver?

Many Uber Eats drivers wonder whether or not accepting an order and then canceling it will result in them getting deactivated. Good news: it doesn’t! Unlike other delivery services, Uber Eats does not keep track of how many deliveries you’ve completed. Therefore, canceling orders has no negative impact whatsoever on your future deliveries. 

However, if you cancel too many orders in a short time period, then Uber Eats may start to investigate the matter. If they find that you have been canceling orders without a valid reason or arriving too late to pick up the order, they may refuse to assign any more orders to you. 

So, as long as you are honest and follow the guidelines provided by Uber Eats, there’s no risk of getting suspended. Just make sure you cancel it in time to prevent any potential losses to the restaurant and Uber Eats, and you’ll be fine. 

Final Thoughts 

Hopefully, this blog post has answered all of your questions on how to cancel an Uber Eats order. As you’ve seen, it’s very easy to do as long as you act quickly and follow the provided guidelines. So, the next time you change your mind about an order, don’t worry – just cancel it and get a refund in no time. Thank you for reading!

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