Can’t Receive Texts on Verizon? Try These 13 Solutions

Can’t Receive Texts on Verizon

We’ve all been there before. You send a text to someone and don’t hear back for a while, so you start to worry. Maybe they’re not getting your messages? What if there’s something wrong? This is a common issue that many people experience, but there are, fortunately, several solutions that you can try. In this blog post, we will discuss 20 different ways to fix the problem of not receiving text messages on Verizon. So, read on to find out how to get your texts back up and running in no time.

Reasons for Not Receiving Texts on Verizon

To find the reason behind the issue of not receiving texts on Verizon, it’s important to first understand how Verizon text messaging works.

When you send a message through the Verizon Messaging app, it first goes through your phone. From there, it enters Verizon’s messaging system before finally reaching the intended recipient. If any part of this process is disrupted, then the entire system collapses, and you cannot send or receive messages.

Unfortunately, if the issue is on Verizon’s end, all you can do is inform their customer support.

However, issues stemming from Verizon are rare. 

So, if you’re experiencing difficulties texting, it is probably due to something with your device rather than an external factor. Luckily, there are many possible solutions that you can try to fix it. 

Fixing the Issue of Not Receiving Texts on Verizon

Now that you understand why you might not be receiving text messages on Verizon, we can move on to the possible ways to fix this problem.

1. Restart Verizon Messages 

The first thing you can do is restart your Verizon Messages App. This will refresh its processes and should fix any minor issues if they exist. 

To do this, open up your App Settings and select ‘Verizon Messages,’ then tap Force Stop. Then, wait a few minutes before opening the app again to see if this has worked.

2. Restart Your Phone

If restarting Verizon Messages didn’t work, then you should try restarting your entire phone. This will not only refresh the Verizon Messages App but also the general phone processes. 

Hold the power button on your phone and select ‘Restart’ to do this. After the phone restarts, try sending a text message again to see if the problem has been fixed.

3. Update Verizon Messages

If the issue persists, you should check if any updates are available for the Verizon Messages App.

Older versions of the Verizon Messages app may not work as well and can sometimes cause problems with receiving text messages. Additionally, keeping your app up to date can help improve your device’s performance and fix any existing bugs.

To update your Verizon app, open up your App Store and search for ‘Verizon Messages’. You should be able to see if there is an update available.

4. Force Stop the Verizon Messages App and Clear Cache

If updating your Verizon Messages App does not help, you should try force-stopping it and clearing its cache. Don’t worry. Clearing the cache will not delete any of your messages; it will only reset the app’s settings.

To do this, you will need to open up your App Settings and select ‘Verizon Messages’. Then, tap on ‘Force Stop’ and then ‘Clear Cache.’ Then, wait a few minutes before opening the app again to see if this has worked.

5. Delete Old Messages to Free Up Space

If the issue of not receiving text messages on Verizon isn’t fixed, you might need to free up some space by deleting old messages. If your device is running low on storage space,  then it might not have enough resources to handle the incoming messages. 

To delete old messages, open up the Verizon Messages App and find any messages you don’t need anymore. Then, select them and hit delete. This should free up some storage space and should hopefully fix the issue of not receiving texts.

6. Delete & Reinstall Message App

You can also try deleting and reinstalling the Verizon Messages app. This will not only delete any old files but also reinstall a fresh version of the app.

To do this, go to your App Settings and select ‘Verizon Messages.’ Then hit the Delete button to remove the app. 

After it is deleted, go to your App Store and download the Verizon Messages app again. Wait a few minutes for it to install, and then try sending a text message again to see if the issue has been fixed.

7. Check and Re-Insert Your SIM card

If nothing has worked so far, you can try taking out the SIM card, inspecting it, and re-inserting it. Sometimes, the SIM card can not be seated correctly in the phone or is damaged, and this can cause problems with not receiving messages. 

So, you should turn off your phone, take out the SIM card and inspect it for any signs of damage. If everything looks good, reinsert it and turn your phone on. After a few minutes, try sending a text message again to see if the problem was fixed.

8. Update Your Phone Software

Updating phone software is also important. For example, sometimes, the issue of not receiving text messages on Verizon can be caused by old software incompatible with the messaging app. So, you should check if there is an update available for your phone and install it. 

To do this, go to your Phone Settings and select ‘Software Update.’ If an update is available, install it and wait for the phone to restart. This should fix any compatibility issues and improve your device’s performance.

9. Check If You Have a Signal

You need a strong wireless or data signal to receive text messages on Verizon.

To check your signal, open the Network Settings on your phone and select ‘Data or Wireless.’ This will display your current connection status. For example, if it says ‘Weak’ or ‘No Signal,’ you will not be able to send or receive text messages until the connection is restored. 

If you’re located in an area with weak signal coverage, then you should consider switching to a different place that provides better coverage in your area.  

10. Toggle Airplane Mode On & Off

If the issue of not receiving text messages on Verizon is still not fixed, then you should try toggling Airplane Mode on and off. Sometimes this can help restore a connection and fix the issue.

You should wait ten or 15 seconds after turning Airplane mode on and off and repeat this several times to see if it works.

11. Disable Power Saver or Battery Saver Mode

The Battery Saver option on smartphones can prevent some applications or services from running properly. More often than not, tasks such as messages, calls, downloads, etc., will be disabled when the device is in Power Saving Mode.

To turn this mode off, go to your Battery Settings and select ‘Power Saver’. Then, disable it by tapping on the toggle switch. 

12. Use Verizon Troubleshooter

Alternatively, you can also use Verizon Troubleshooter to find and fix any problems with not receiving texts. 

Verizon Troubleshooter is an online tool designed to help you identify and fix any potential issues with your device. Depending on your phone type, you will be offered different options to try and resolve the issue of not receiving text messages on Verizon. 

To use it, go to the Verizon Troubleshooter website and follow the on-screen instructions. The tool will then give you a list of possible solutions to try.

13. Contact Verizon

If nothing has worked so far, then you should consider contacting Verizon. They can help you identify any potential technical issues preventing you from receiving text messages on Verizon. 

Additionally, they may inform you about any service outages or maintenance issues in your area. 


We hope these 13 solutions have helped you to fix the issue of not receiving texts on Verizon. 

However, if you’re still experiencing the issue and need further assistance, we recommend contacting Verizon directly. They can provide more detailed advice and help you resolve the issue. 

Thank you for reading!

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