Does Amazon Send Text Messages? (Everything You Need to Know)

Does Amazon Send Text Messages

If you’re like most people, you probably shop on Amazon a lot. And if you’re like most people, you’ve probably received text messages from Amazon about your orders. But does Amazon actually send text messages? What number does Amazon text from? And is it free to receive Amazon text messages? In this blog post, we’ll answer all those questions and more!

Does Amazon Send Text Messages?

The answer is yes. Amazon does send text messages. 

In fact, Amazon sends out text messages to notify shoppers about their orders or account changes. These text messages usually contain the status of an order, shipping updates, or delivery confirmations. So, if you’re expecting a delivery from Amazon, you might get text messages with delivery instructions and tracking information.

Additionally, Amazon may send confirmation codes or “One-Time Password” texts. This is a security measure to verify your identity when you’re logging into your Amazon account from an unfamiliar device.

However, if you’re not expecting a delivery, didn’t apply for account changes, or suspect that you have been sent a fraudulent message, there’s a high chance that the text message does not come from Amazon. In that case, you should report the message immediately.

How to Set Up Your Phone to Receive Amazon Text Messages?

To receive text messages from Amazon about your order status and tracking information, you’ll need to subscribe to them first. 

The process is relatively simple, you just need to follow these steps:

  1. Log into your Amazon account, and go to the “Your Account” menu.
  2. Find the “Communication and content” section and click “Shipment Updates via Tex.”
  3. There, you can add or change your mobile number.
  4. Enter your mobile phone number, and click “Subscribe.”
  5. Finally, verify your number by entering the security code Amazon sent you via text.
  6. Once you’ve verified your phone number, you’ll be able to receive text messages from Amazon about your orders.

By agreeing to receive Amazon Shipment Updates via Text, you’ll be informed if your package is delayed or encounters any exceptions. If you need help, text “HELP” to 262966 or contact Amazon’s customer service team for any additional assistance needed. To unsubscribe from the program, simply text “STOP” to 262966 anytime.

Remember that text-based shipment updates are only accessible for orders shipped from sellers. So, if you’ve placed an order with a third-party seller, you won’t receive text messages from Amazon about it. 

Additionally, you can receive real-time notifications through Amazon’s mobile app. It’s available on both Android and Apple devices. Receiving text messages through the app is quicker, easier, and more convenient than text messages. 

What Are the Benefits of Receiving Amazon Text Messages?

The main benefit of receiving Amazon text messages is that you can easily keep track of your orders and stay up-to-date with the latest information. Every time your order status changes, you’ll receive an instant notification via text message. 

Plus, Amazon’s text messages are free to receive. So, you won’t have to pay any extra fees or charges when receiving text messages from Amazon. 

Finally, text messages are a great way to protect your account from fraud. As we mentioned earlier, Amazon might send you confirmation codes via text message when logging into your account from an unfamiliar device. That way, you can ensure that nobody is accessing your Amazon account without your permission. 

What Phone Number Does Amazon Use to Send Messages?

If you decide to subscribe to Amazon’s text message service to receive updates on your orders, you’ll receive notifications from the shortcode 262966.  

This is a common shortcode used by Amazon to send text-based updates. So, you’ll know that the message does come from Amazon when you see the 262966 code. 

Are Amazon Text Messages Free to Receive?

Amazon does not charge any fees for receiving text messages from them. So, yes, it is free to receive Amazon text messages. 

However, keep in mind that standard text messaging rates may apply depending on your mobile phone provider and plan. So, if you need to reply to the message, you might be charged for using your mobile phone service. 

Why Does Amazon Send Customers Text Messages?

Amazon sends customers text messages for a variety of reasons. The most common reason is to provide updates on shipment and order status. That way, you can stay informed about the progress of your order. 

However, Amazon might also send you text messages to confirm your identity when logging in from an unfamiliar device or location. That way, you can be sure that nobody is accessing your account without your permission. 

Finally, Amazon might send you promotional offers or discounts via text message. That way, you can take advantage of exclusive deals and save money on your purchases. 

If you’re not interested in receiving text messages from Amazon anymore, don’t worry—you can quickly and easily unsubscribe whenever it suits you by following the instructions provided within each of their texts.

How to Determine If a Text Message Is from Amazon?

Nowadays, it’s not uncommon to receive text messages from scammers and spammers pretending to be Amazon. That’s why it’s important to know how to determine if a text message does come from Amazon or not. We have a few tips to help you distinguish a genuine message from Amazon from a fake one. 

First and foremost, always keep an eye out for the 262966 shortcodes. This is the code Amazon uses to send text-based updates and confirmations. If you receive a message from any other number, there’s a great chance it does not come from Amazon. 

Also, it is important to take a closer look at the message itself. If it contains typo errors or does not make sense grammatically, there’s a hundred percent chance it does not come from Amazon. 

Moreover, if you receive a text message that does not provide any relevant information about your order or asks to provide personal information, it does not come from Amazon. Amazon does not ask customers to share personal information via text message. So, be wary if you come across such messages. 

Additionally, be on the lookout for other suspicious signs, such as requests for payment. Amazon does not ask you to pay anything via text message, so any request of this kind does not come from them. 

Finally, pay attention to suspicious links or attachments. Scammers often use links that are very similar to official Amazon ones to try and access your personal information. So, never click on links you’re not sure about. These malicious links and files try to get your personal information. So, if you receive a text message with such content, do not click on it, as it might be malicious and potentially damage your device. 

Finally, if you suspect that a text message does not come from Amazon, you can always contact their customer service and ask them to confirm whether the message comes from them. 

How to Report Suspicious Text Messages to Amazon?

If you suspect that a text message does not come from Amazon, it is important to report it. You can forward the suspicious message to Amazon and request them to investigate. 

You can use Amazon’s Report Something Suspicious page to report a suspicious text message to Amazon. There, you will find several links to their contact form, where you can fill out your details and attach the suspicious message. Then, just choose the reason why you think a message does not come from Amazon, and they’ll take it from there. 

Alternatively, you can also report suspicious text messages to Amazon via customer service. Just ensure the suspicious message is ready, as you will need to provide them with the text and details about the sender. 


So, does Amazon send text messages? Yes, they do. Amazon does send text messages to their customers when confirming orders, providing updates about shipments, or offering exclusive discounts.  However, since scammers often pretend to be Amazon, it is important to know whether a text message comes from Amazon. So, if you receive a suspicious text message, make sure to report it to Amazon and request them to investigate. 

Hopefully, this blog post has answered the questions about Amazon’s messaging system. Thank you for reading!

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