Survey GUIDE To Get a $500 Prize Check

Firehouse Subs is giving its customers the chance to win a $500 prize check if they complete an online survey to provide feedback about their last experience at any of its restaurants in the US and Canada. 

The American restaurant chain is hosting this survey to collect feedback from clients that will be used to improve the customer experience. If you want to take part in this survey, keep a purchase receipt obtained at a recent visit to Firehouse, enter the website and answer all the survey questions. 

Firehouse is carrying out this initiative because it wants to get the customer’s feedback. It will also help create a direct communication channel between the company and the public. Such information will help the brand to improve the quality of customer experience.

In 2020, 12 monthly prizes will be awarded. Each monthly prize winner, upon the administrator’s confirmation of eligibility, will receive one $500 Prize Check. Total Prize Pool is valued at $6,000. Survey Details & Requirements

Purchase Required?Yes
PrizeA $500 Prize Check
Entry MethodOnline 
Entry LimitOne entry per person, per month, per mailing and/or e-mail address
LocationUS and Canada
Receipt Valid ForUnlimited Days
StatusAccepting Surveys


We’ve read through the lengthy Terms & Conditions so that you don’t have to. Here’s what you need to know:

  • The Customer Survey is open to legal residents of the 50 United States of America and Canada.
  • The survey is open to residents who are at least 16 years of age at the time of entry.
  • All required information must be completed to enter and to be eligible to win. Incomplete entries will be disqualified. 
  • The Sweepstakes begins at 12 am ET on January 1, 2020, and ends at 11:59 pm ET on December 31, 2020. 
  • To enter without making a purchase, hand-print your name, address, day and night telephone numbers, and age on a 3”x 5” card and mailing it in a standard business-size #10 envelope to Firehouse “Customer Survey” Sweepstakes PO Box 428, Macedon, NY 14502-0428.
  • All mail-in entries must be postmarked by December 31, 2020, and received by January 5, 2021.

Survey Restrictions

  • The survey is not open for participants under the age of 18. 
  • Nonresidents of the US or Canada are not eligible to participate.
  • Employees, officers, and representatives of the Sponsor, their respective parent companies, employees, officers, directors, subsidiaries, affiliates, distributors, sales representatives, and advertising and promotional agencies, and the officers, directors, agents, and employees of each of the foregoing, and members of their immediate families or households are not eligible to participate. 
  • The survey is void Void in Puerto Rico, U.S. territories, and where prohibited or restricted by law.
  • The validation to exchange for free food is valid for 30 days.

Start survey

  1. Visit a Firehouse Subs’ restaurant in the US.

Keep your purchase receipt, which contains the information you need to take part in the survey.

  1. Enter

You may receive two different kinds of invitations. According to the receipt you have, select the accurate entrance method:

  • 18-digit survey code printed at the bottom of the receipt
  • 20-digit survey code printed in the middle of the receipt
  1. Click on the “Start” button.

The Sweepstakes registration form will request an entrant’s full name, complete mailing address, phone number, and email address. Each completed Sweepstakes registration form will generate one entry.

  1. Answer the questions at the customer satisfaction survey.

You need to recall your last experience at a Firehouse Subs location to answer all the questions.

  1. Enter your contact information. 

After completing the survey, provide your contact information to get the entry.

  1. Click on the “Submit” button 
  1. Receive your entry.

The potential monthly prize winners will be selected, from among all eligible entries received, in 12 random drawings by the Administrator, an independent judging organization, whose decisions are final in all matters relating to this sweepstakes.

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About Firehouse Subs

Firehouse Subs is an American fast-food chain that was founded in 1994 in Jacksonville, Florida by Chris Sorensen and Robin Sorensen. Today, it operates more than 1,180 locations in 46 states of the US, as well as Puerto Rico, Canada, and other non-traditional locations.

Contact Information

Firehouse Subs Office:

Address: 12735 Gran Bay Parkway, Suite 150, Jacksonville, FL 32258, USA

Phone Number: +1 (800) 388 3473

Customer Care Number: +1 (888) 289 6185 


Firehouse Subs wants to deliver the best experience to customers. For this reason, it is inviting them to provide their feedback about recent experiences at any of its restaurants. With this information, the brand will be able to offer better service. If you have recently visited a Firehouse’s restaurant in the US or Canada, keep your purchase receipt and enter the website to answer the online survey to receive an entry and participate to win a $500 check.

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