How to Return Verizon Equipment: Everything You Need to Know

How to return Verizon equipment

If you are one of the millions of Americans who have Verizon service, then you may be wondering how to return your Verizon equipment. It can be a little confusing since there are so many different types of equipment. In this article, we will break down everything you need to know about returning Verizon equipment. We will cover what types of equipment can be returned, where you can return it, and what you need to do in order to return it properly. Let’s get started!

Where and How to Return Verizon Devices

You can return your Verizon device to any Verizon store or by mail. However, not all stores accept returns, so it’s important to check with your local store before attempting to return your device. If you choose to return your device by mail, you will need to include a return shipping label, which can be obtained by visiting the Verizon website.

To know what you can do to make this process as smooth as possible, keep on reading!

Types of Devices that Can Be Returned

You can return most types of Verizon equipment, including smartphones, tablets, laptops, and modems. However, there are a few exceptions. For example, if you return a device that has been damaged or is missing parts, Verizon will charge a penalty. Additionally, certain promotional items, such as free phones, may not be eligible for return.

Requirements for Returning a Device

When you return a Verizon device, you will need to include all accessories, such as chargers, headphones, and cables. You will also need to provide your account information, as well as a valid form of ID.

Note that you will need to pack your equipment in the same box it came in. Otherwise, you may be charged an additional fee.

Pack your equipment securely to prevent damage during shipping. Verizon recommends using a shipping service with tracking services, such as UPS or FedEx.

Returning a Verizon Router

If you need to return your Verizon router, then contact Verizon at 1-800-Verizon to request a return shipping label. Once you have the shipping label, pack up your router and accessories and send them back to Verizon. You can drop it off at a Verizon store or ship it back using a tracking service. Make sure to keep the tracking number for your records.

Remember that you have only 30 days to return your Verizon router. After that, you will be charged a restocking fee.

FIOS Equipment that Needs to Be Returned

There’s no clear answer, as it depends on the situation. You should return any equipment that came with your Verizon FIOS service, including routers, modems, and set-top boxes. However, if you have purchased your own equipment, then you are not required to return it.

If you’re unsure whether you need to return something, the best course of action is to contact Verizon directly. They will be able to give you a definitive answer.

Returning Verizon Set-Top Boxes

You can return Verizon Set-Top Box to most Verizon FIOS stores. You will need to include all accessories, such as the power cord and remote control.

Keep in mind that not all Verizon FIOS TV locations accept returns, so it’s important to check with your local store before attempting to return your Set-Top Box.

Where to Return Verizon Equipment

You cannot return Verizon equipment to any store. Verizon has a very strict policy when it comes to returning equipment. It’s best to call ahead to customer service to find out where you can return your equipment.

Where to Return Verizon Accessories

You can return Verizon accessories to any store. Moreover, if you bought accessories from an authorized retailer, you should return them to that specific store.

Need for Returning Verizon Remote

You don’t need to return your Verizon remote. Verizon allows you to keep your remote as long as you’d like.

Consequences of Not Returning Verizon Equipment

If you don’t return your Verizon equipment within the allotted time frame (30 days), then you will be charged a fine. The amount of the fee depends on the type of equipment you have.

Time Frame for Returning Verizon Equipment

In most cases, you have 30 days to return your Verizon equipment. This time frame begins on the date that your service is canceled.

We recommend keeping your tracking number and return receipt for your records. This will help you keep track of when you returned the equipment and will serve as proof in case there are any issues

Returning Verizon Equipment Via UPS Mail

You can return your Verizon equipment via UPS mail by following these simple steps:

  1. First, call Verizon customer service to request a return shipping label. Customer service will provide you with a return shipping label and instructions on how to package your equipment.
  2. Next, pack up your Verizon equipment using the provided shipping label and instructions.
  3. Finally, drop off your package at a UPS location or have it picked up by a UPS driver.


When returning your Verizon equipment, it is important to follow the instructions provided by customer service in order to ensure that your package is received and processed properly. If you have any questions about the return process, please do not hesitate to contact them for help.

We hope this article has helped clear up any confusion about returning Verizon equipment. Now that you know the process, it should be a breeze! Just remember to return your equipment within 30 days and to include all accessories. Happy returning!

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