How to Returt Fish to Petsmart? (Petsmart Fish Return Policy Explained)

If you’re unsatisfied with a fish purchase from Petsmart, their fish return policy can provide you with a hassle-free solution. However, it’s important to understand the policy and its guidelines before attempting to return your fish. 

In this blog post, we’ll provide you with a comprehensive guide on how to return fish to Petsmart and explain their fish return policy in detail. So, read on to learn more.

What Is the Petsmart Fish Return Policy?

Petsmart’s fish return policy is quite straightforward. If you purchase a live fish from them, you can return it within 14 days of the purchase date. To return a fish, you will need to bring the original receipt and the packaging of the fish. Provided everything is in order, you’ll get either an exchange or a full refund.

If you purchased a sick fish from Petsmart, you can bring it to the store and have a pet care specialist inspect it. If they determine that the fish has a health issue, you’ll be able to get an exchange or refund, as well.

What Do You Need to Return Fish to Petsmart?

When returning a fish to Petsmart, you will need the original receipt and the packaging of the fish. Without these two items, Petsmart won’t accept the return.

If you cannot find your receipt, Petsmart may still be able to help you. The store might be able to look up the purchase using other details, such as your name or phone number. For instance, if you paid with a credit card, the store can use that information to look up your purchase.

If you’re returning a sick or dead fish, you will need to bring them in a sealed container. This is to prevent any of the other live fish in the store from getting infected. Plus, you should bring a vial or jar of water from the tank that the fish was living in. That way, Petsmart can inspect and test it to figure out what’s wrong with the fish.

How Long Do You Have to Return Fish to Petsmart?

You have 14 days from the date of purchase to return a live fish to Petsmart. If you pass this time limit, Petsmart won’t accept the return.

However, if you have a sick or dead fish, you should bring it in as soon as possible. The sooner you do it, the higher your chances of getting an exchange or a refund. 

How to Return Fish to Petsmart: Step-by-Step Guide.

Returning a fish to Petsmart under their Fish Return Policy is a straightforward process. Here’s how it goes:

1. Gather the necessary items: You’ll need the original receipt or order confirmation email, as well as a suitable container to transport the fish, such as a bag specifically designed for transporting fish.
2. Ensure that the fish meets the conditions of the policy: The fish must be in good condition, not have any signs of damage or mistreatment, and have been properly cared for. If it is a sick or dead fish, make sure to bring the water from its tank into a container.
3. Bring the fish and required items to the Petsmart store: Visit the store where you purchased the fish or the nearest Petsmart location with the required items.
4. Speak to a Petsmart associate: Let a Petsmart associate know that you would like to return a fish and show them your receipt or order confirmation email.
5. Hand over the fish: Give the associate the container with the fish inside. They will inspect the fish to ensure that it meets the conditions of the policy.
6. Receive a refund or exchange: If the fish meets the conditions of the policy, you’ll be offered a refund or exchange. The refund will typically be issued in the same form as the original payment.

Can You Get an Exchange under the Petsmart Fish Return Policy?

Petsmart will change your fish for a new one, provided you return it within 14 days of purchase. The store will inspect the fish you wish to return for any signs of mistreatment, neglect, or damage. If the fish meets the conditions of the policy, Petsmart will offer an exchange. 

You can choose a different type of fish or the same kind, depending on your preference. Of course, if the cost of the new fish is higher, you’ll need to pay the difference. 

What Are the Exceptions to the Petsmart Fish Return Policy?

While the Petsmart Fish Return Policy is generally lenient, there are a few exceptions to the policy that customers should be aware of. The following are some of the exceptions:

• Clearance fish: Clearance fish are typically sold at a discount and are not eligible for return or exchange under the Petsmart Fish Return Policy.
• Bulk fish: Bulk fish are sold in large quantities and are typically not eligible for return or exchange.
• Non-fish items: Items that are not fish, such as aquarium decorations or filters, are subject to a separate Petsmart return policy and may have different requirements and conditions.

FAQs:

Can I Return a Sick Fish to PetSmart?

Yes. Provided the fish was sick when you purchased it and was not mistreated or neglected by you, Petsmart will accept a return. 

Can I Exchange a Sick Fish for a Healthy One at PetSmart?

Yes. If the store finds that the fish had health-related issues before you purchased it, you will be offered a replacement. 

Can I Return a Dead Fish to PetSmart?

Yes. If the cause of death is due to a health issue that occurred before you purchased the fish, you will be eligible for a refund or exchange.

Conclusion

The Petsmart Fish Return Policy is generally lenient and allows you to return your fish for a refund or exchange, provided it meets the conditions of the policy. So, as long as you bring the original receipt and the fish is in good condition, you should have no trouble getting a refund or exchange.  Just remember to return it within 14 days for an exchange. If you have any questions about the Petsmart Fish Return Policy, be sure to contact the store directly.