www.jcpenney.com Satisfaction Survey GUIDE to Get 10% Off

JCPenney, a popular American department store chain, values customer feedback and strives to provide the best shopping experience possible. To ensure this, they conduct a customer satisfaction survey, which is an opportunity for customers to provide their honest opinions about their recent shopping experience.

JCPenney Customer Survey Details & Requirements

Purchase RequiredYes
Prize10% off coupon
Entry MethodOnline
Entry LimitOne entry per purchase receipt
LocationUnited States and the District of Columbia
Receipt Valid For7 days

Survey Requirements

The JCPenney customer survey is available to anyone who has recently shopped at a JCPenney store. The survey can be taken online at www.jcpenney.com/survey. Here are some basic guidelines to keep in mind:

  • To participate in the survey, you must have a recent purchase receipt from JCPenney.
  • A clear understanding of English or Spanish, as the survey is conducted in these two languages only.
  • You must be a legal resident of the United States or the District of Columbia and at least 18 years old. 
  • You must have a multi-media device like a laptop or phone.
  • A strong internet connection is a must.
  • You must also have a valid email address to enter the prize drawing.

Restrictions for JCPenney Guest Satisfaction Survey

There are a few restrictions to keep in mind when participating in the JCPenney survey: 

  • Only one entry per purchase receipt is allowed. 
  • The minors are not qualified.
  • Employees of JCPenney and their immediate family members are not eligible to participate in the survey.

Start jcpenney.com Survey to Get 10% Off Coupon

  1. To start the JCPenney survey, you must first visit the official survey website at www.jcpenney.com/survey.
  2. Once you are on the website, you will be prompted to enter the 22-digit access code printed on your JCPenney purchase receipt.
  1. Next, you will be asked to answer a series of questions about your recent shopping experience at JCPenney. These questions may cover a variety of topics, including the cleanliness of the store, the helpfulness of the staff, the availability of products, and the overall satisfaction of your shopping experience.
  2. Submit all your JCPenney survey answers honestly.
  3. Once you have completed the survey, you will be given a code to redeem your 10% discount at JCPenney. Be sure to use it during your next visit to JCPenney, as it will expire after a limited time period.

About JCPenney

JCPenney has a long and rich history dating back to 1902 when James Cash Penney opened his first store in Kemmerer, Wyoming. From that humble beginning, JCPenney grew into one of the largest department store chains in the United States.

Over the years, JCPenney has faced its fair share of challenges, including the recent economic downturn that hit the retail industry hard. However, the company has been able to weather these storms by adapting to changing consumer trends and investing in technology to improve its operations.

Today, JCPenney offers a wide variety of products through its online store and over 840 brick-and-mortar locations. The company’s focus on quality products, affordable prices, and exceptional customer service has helped it maintain its position as a top retailer in the United States.

JCPenney is committed to providing a positive shopping experience for its customers, and the customer satisfaction survey is an important tool for achieving this goal. By collecting feedback from its customers, JCPenney is able to identify areas for improvement and make changes to better meet the needs of its customers.

JCPenney Contact Information

If you have any questions or concerns about the JCPenney client feedback survey, you can contact JCPenney customer service at 1-800-322-1189 or visit their website at www.jcpenney.com.


Is It Safe to Take Part in JCPenney Survey?

Yes, it is safe to take part in the JCPenney customer satisfaction survey. The survey is conducted by Medallia, a reputable third-party survey company specializing in gathering customer feedback. Your personal information and survey responses will be kept confidential and will only be used to improve JCPenney’s products and services.

When you take the JCPenney survey, you will not be asked to provide any sensitive information, such as your social security number or credit card information. The only information you will be asked to provide is related to your recent shopping experience at JCPenney.

It is important to note that there are some fraudulent surveys that claim to be associated with JCPenney. To ensure that you are taking the official JCPenney survey, be sure to visit the company’s official website or the survey link printed on your JCPenney receipt.

What Question Might You Face In The Survey?

The questions asked in the JCPenney customer satisfaction survey may vary from time to time, but generally, you can expect to answer questions related to your recent shopping experience at JCPenney. Some of the common questions you might face in the survey could include:

  1. How would you rate your overall satisfaction with your recent shopping experience at JCPenney?
  2. Were the JCPenney store associates friendly and helpful during your visit?
  3. Did you find the products you were looking for at JCPenney?
  4. How easy was it to find the products you were looking for at JCPenney?
  5. Did you experience any problems during your shopping experience at JCPenney?
  6. How likely are you to recommend JCPenney to a friend or family member?
  7. How frequently do you shop at JCPenney?
  8. What could JCPenney do to improve your shopping experience in the future?

These are just a few examples of the types of questions you might face in the JCPenney customer satisfaction survey. The survey is designed to gather feedback from customers about their shopping experience at JCPenney so that the questions will be focused on that topic.

Other Retailers Conducting Customer Satisfaction Surveys

Many retailers offer customer satisfaction surveys as a way to gather feedback from their customers and improve their services. Here are some examples:

These are just a few examples of retailers that offer customer satisfaction surveys. Many other retailers, both large and small, use surveys to gather feedback from their customers and improve their services.


The JCPenney customer satisfaction survey is an excellent opportunity for customers to provide valuable feedback about their recent shopping experiences. By participating in the survey, customers can help JCPenney identify areas for improvement and make changes to better meet their needs. This survey is a win-win situation for both JCPenney and its customers, as it allows the company to improve its services while giving customers great discounts for their efforts.

In conclusion, if you have recently shopped at JCPenney, take a few minutes to complete the customer satisfaction survey. Your honest feedback will help JCPenney improve its services and provide a better shopping experience for you and other customers in the future!

Visited 43 times, 1 visit(s) today

Add a Comment

Your email address will not be published. Required fields are marked *