KFC UK Complaints: How to Make a Complaint & What to Expect

KFC UK Complaints How to Make a Complaint & What to Expect

KFC is a fast-food restaurant that has been in business since 1930. As with any business, KFC is not perfect. If you have a complaint about something related to your KFC UK experience, whether it’s about the food, the service, or anything else, you may be wondering what the best way to go about it is. 

This blog post will tell you everything you need to know, including contact details and how to make a complaint. We’ll also cover some of the most common types of complaints that people have about KFC UK.

How Does KFC UK Handle Customer Complaints?

KFC UK takes customer complaints very seriously. They have a dedicated customer service team that is trained to handle complaints in a professional and efficient manner. They have created many ways for customers to reach out and voice their concerns. 

Customers can make complaints in person, by phone, on the company website, or through their social media. KFC UK’s customer support team reviews and investigates every complaint a customer submits to find the best way to resolve the issue.

What Are the Most Common Complaints Against KFC UK?

The most common complaints against KFC UK fall into a few main categories: 

  • Slow service: you can often expect long lines.
  • Incorrect orders: mixed-up orders are becoming more common at KFC UK.
  • Poor restaurant hygiene: customers have made complaints about the cleanliness of the restaurant surfaces.
  • Low food quality: some customers have not been satisfied with the quality of their food, explicitly pointing to KFC standards.
  • Food poisoning: KFC UK has been criticized for several instances of food poisoning

How to Fill Complaints to KFC UK?

If you’ve experienced an issue at a KFC UK restaurant and would like to make a complaint, there are several ways you can do so. 

Customers who have an unpleasant experience at a restaurant can speak with the employee involved directly to lodge a complaint. However, in case the employee seems rude or uninterested, customers can ask to speak with a manager. 

If the customer is still not satisfied with how the issue was handled by KFC UK staff, they can further reach out to the company in the following ways:

How to Fill Complaints to KFC UK by Phone?

To make a complaint to KFC UK over the phone, please use one of the following numbers: 

  • KFC Customer Service – 0 (345) 753-2532
  • KFC Head Office- 01 (483) 717-000

KFC UK’s customer service is available Monday through Saturday, 9 am to 8 pm, and Sunday 11 am to 5 pm. Please note that these hours may be subject to change during UK bank holidays.

How to Fill Complaints to KFC UK by Email?

Unfortunately, the KFC UK complaints department doesn’t provide an official complaint email address. Instead, the company offers the option to submit complaints through contact forms on its website. 

The contact forms allow you to submit a complaint electronically without using email, you just need to put your information in the description box.

So, if you need to make a complaint to KFC UK and would prefer to do so by email, your best bet is to visit the KFC UK website and fill out the customer contact form.

Alternative Ways to Make Complaints to KFC UK

If you’re not satisfied with how your complaint was handled by KFC UK, or if you would like to make a complaint in a way that doesn’t involve the company directly, there are a few other options you can consider.

Reach KFC UK through Social Media

KFC UK is very active on social media, and they use these platforms as an additional way for customers to reach out with their concerns. Customers can lodge complaints with KFC UK through the following social media channels: 

Complete a Feedback Survey on the KFC UK Website

KFC UK offers customers the option to complete a feedback survey on their website. This is a great way to describe their experience as it goes directly to the company. To fill out the survey, customers will need to input their contact information, as well as details about their recent experience at a KFC UK restaurant. 


KFC UK takes customer complaints very seriously and has created many avenues for customers to reach out. If you need to make a complaint, there are several ways you can do so, including by phone, through the company website, or through social media. No matter how you choose to make your complaint, KFC UK will be sure to investigate and work towards a resolution. 

We hope you found this blog post helpful. Thank you for reading! 

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