If you need to cancel your Instacart order, you may be wondering how to do it. Can you get a refund after canceling an order? What is the cancellation policy? All of these questions and more are answered in this blog post. We will go over how to cancel an Instacart order, as well as what to do if you have any problems or need help. Keep reading for all the details!
Can You Cancel an Instacart Order?
Instacart has a very clear policy when it comes to cancellations, and it’s easy to understand. Once you have placed an order with Instacart, you can cancel it at any time before your Instacart shopper starts preparing your order. However, if your shopper has already begun to collect items for your order, you’ll still be able to cancel, but you may have to pay a cancellation fee in that case.
Instacart also understands the importance of customer satisfaction, which is why they provide refunds for canceled orders. This also includes situations when it is the shopper who decides to cancel an order.
How to Cancel an Instacart Order?
Instacart provides several ways of canceling your order at almost any stage in the process, including pre-shopping, shopping, and delivery. You can cancel your order in four different ways:
- Through the Instacart app
- Through the Instacart website
- Via Instacart live chat
- By phone
The cancellation method you must use depends on how far along your order is. We’ll cover how to cancel an Instacart order at each stage in more detail below.
How to Cancel an Instacart Order Before Shopping Has Begun?
If your shopper has not started shopping for your order yet, you can easily cancel it using the Instacart app or website. It is the best time to cancel, as you won’t have to pay any cancellation fees or charges.
To cancel an order via the Instacart app, follow this simple guide:
- Open your Instacart app and tap on the triple bar in the upper left-hand corner of your screen.
- You will see a list of options, including “Your Orders.” Tap on it and select the order that you want to cancel.
- At the bottom of the screen, you will see the “Manage order” option. Tap on it, and select “Cancel this order.”
- Once you have selected it, a confirmation message will appear. Tap on “Confirm” to cancel your order.
- That’s it! Your order has now been canceled.
You can also cancel an order via the Instacart website with a few clicks. Here’s how:
- Go to the Instacart website and log in.
- On the homepage, find the three-line “hamburger” icon and click on it.
- Select “Your Orders” from the menu to see your current orders.
- Choose the order you want to cancel and click on the “View order detail” button.
- Next, click the “Manager Order” option and select “Cancel this order.”
- Click on “Confirm” to complete the cancellation process.
- You’re good to go! Your Instacart order has now been canceled.
How to Cancel an Instacart Order That Is Already in Progress?
Now that you know how to cancel an early Instacart order, let’s take a look at how to cancel an order if your shopper has already begun shopping or is on the way to you. This process is slightly different and requires you to contact Instacart customer service.
You can either use the live chat option on the Instacart Help Page or call their special Senior Support Service at 1-844-981-3433 if you’re a senior.
The easiest way to go around this issue is to use the Instacart Live Chat option on the Help page. It’s quick, easy, and straightforward. Here’s how to do it:
- Go to the Instacart Help Center page and scroll down until you see the green “Get Help” button at the bottom of the page.
- If you don’t see it, you’re probably not logged in. Log in and try again.
- Once you have clicked the “Get Help” button, a chat window will open.
- Choose the option that best describes your issue.
- Enter the details of your order and explain why you need to cancel it.
- After that, a customer service representative will help you through the process and cancel your order.
- And that’s how it’s done!
The Instacart customer service representative will also inform you need to pay an additional fee because of late cancellation. However, you won’t have to pay any fees or penalties as long as you cancel before shopping begins. So, remember, it pays off to act fast!
Cancellation fees can reach up to $15 to cover the expenses of beginning an order and offset any cancellations that occur at the eleventh hour.
How Much Time Do You Have to Cancel an Instacart Order?
The time you have to cancel an Instacart order depends on several factors.
The first thing you need to consider is the delivery window. For example, if you select a one-hour delivery window, you have less than an hour to cancel your order before the shopper starts collecting items for your order.
However, you can’t fully rely on delivery windows. Sometimes, shoppers may start shopping before the allocated time. So, you need to keep an eye on your order and act quickly if you spot something wrong.
Another thing you need to take into account is how busy the shoppers are. During rush hours and peak times, shoppers may not be able to start shopping right away. In those cases, you may have more time to cancel an order than you think.
Still, the best practice is to cancel your order as soon as possible. That way, you won’t be charged any cancellation fee, and it will take less time for the shopper to start working on another order.
Can You Get a Refund for Your Cancelled Instacart Order?
Yes, you can get a refund for canceling an Instacart order. However, how much refund you get depends on the stage your order was in when it got canceled.
You will get a full refund if you cancel an Instacart order before the shopper starts preparing your order. In that case, you will receive your funds back to the account or credit card you used to place your order.
However, suppose you cancel an Instacart order after the shopper has already started shopping or is on their way to deliver the order. In that case, you will be given only a partial refund. Your final sum depends on the cancellation fee, which will be deducted from your full refund.
Do Instacart Shoppers Get Paid for Cancelled Orders?
Even though shoppers receive partial compensation for orders that have been terminated, it can still be a financial burden on them. It is especially true if being an Instacart shopper is their primary source of income.
When a customer cancels the order that the shopper has already begun shopping for, it costs them both time and money. And time is money.
It’s not just about the missed opportunity for Instacart to make revenue – think about all the fuel expenses shoppers have to pay out-of-pocket when they drive miles away from home in order to fulfill an order. Unfortunately, Instacart does not cover fuel costs, so those costs are taken out of the shopper’s pocket.
The situation might not be as bad if the shopper is actually an Instacart employee. Instacart employees receive minimum wage and are fully compensated for any canceled orders.
What If There’s No Cancelation Option Available?
There can be several reasons why you cannot cancel your Instacart order. The most common reason is that the shopper has already begun shopping for your order.
If that is the case, this option may not be available to you on the app or the website. That means your only way out is to contact customer service and explain your situation.
Another thing that can prevent you from canceling an order is a technical issue. If you cannot find the “cancel order” option in your Instacart app, it may be due to a temporary glitch.
However, such cases are extremely rare. Most probably, your order is already being processed, which is why you can’t see the cancelation option.
Why Was My Order Canceled?
Your order may be canceled for numerous reasons. The most common cause is that the item you requested was out of stock. In such cases, Instacart will notify you immediately and refund the entire cost of your order.
Another reason why Instacart may cancel an order is that there are not enough shoppers available to fulfill your request. This might be a temporary issue, and the order will be placed as soon as the situation changes.
Canceling an Instacart order is far from being a complicated process. The best way to avoid any unnecessary fees and delays is to cancel your order as soon as possible.
Also, if you ever find yourself in a situation where your order can’t be canceled via the Instacart app or website, don’t hesitate to contact customer service. They will be more than happy to help you out.
Hopefully, this blog post has provided you with all the details you need to know about how to cancel an Instacart order. Thank you for reading!