Petco Return Policy: Everything You Need to Know

Petco Return Policy Everything You Need to Know

If you’re a Petco shopper, it’s important to be familiar with the store’s return policy. In this article, we’ll cover everything you need to know about Petco returns, including information on how to make a return, what items are eligible for a return, and more. We’ll also provide tips on how to get the most out of your purchases!

Petco Return Policy Explained

Petco’s return policy is fairly straightforward: customers can return most items within 30 days of purchase to Petco or Petco Unleashed, as long as they have a valid proof of purchase. This policy applies to both in-store and online purchases. By the way, the company does not accept returns on certain items, including food, supplements, and clearance items. Additionally, the company reserves the right to refuse a return if it appears that the item has been used or damaged.

Keep on reading for more information about their return policy!

The Process of Returning Items to Petco

To make a return, simply take the item(s) you wish to return, along with your proof of purchase, to the customer service desk at your local Petco store. The store representatives will then help you process your return. If you don’t have a physical Petco location near you, you can also initiate a return by contacting their customer service team at 877-738-6742.

When returning an item to Petco, you have the option to receive a refund in the form of your original payment method, Petco merchandise credit, or Petco gift card.

Fees for Petco Returns

If you’re returning an item in-store, Petco returns are free. However, if you’re returning an item by mail, you’re responsible for a shipping fee.

Returning Items after 30 Days

Unfortunately, Petco does not accept returns after 30 days. So, if you’re outside the return window, you won’t be able to process a return at the store or through their customer service team.

Petco Exchange Policy

You also have 30 days to exchange an item at Petco. To do so, simply bring the item you wish to exchange, along with your proof of purchase, to a Petco store. However, keep in mind that not all items are eligible for exchange. For example, the company does not accept exchanges on food, supplements, or clearance items. Moreover, used or damaged items are also not eligible for exchange.

Petco Return Policy for Debit Card Purchases

The Petco return policy for debit card purchases is the same as the store’s general return policy. The refund will be processed back to your debit card. If you do not have your original receipt, Petco may be able to look up your purchase using the debit card information. However, this may take longer to process.

Returning Deceased Pets to Petco

Yes, Petco will accept returns on dead pets, as long as you have valid proof of purchase. Petco representatives will help you process the return and will provide options for how you would like to be refunded.

Returning Opened Items to Petco

If you don’t have your Petco receipt, you are not able to return the item. Petco needs a valid receipt in order to process any return. If you’re missing your Petco receipt, you can try contacting customer service to see if they can help you locate it. Otherwise, you’ll need to find another way to dispose of the item.

Can You Return an Opened Item to Petco?

Yes, you can return an opened item to Petco as long as it’s within the 30-day return window, and you have valid proof of purchase. However, keep in mind that the company reserves the right to refuse a return if it appears that the item has been used or damaged.

Petco Return Policy: Tips

Now that you know all the ins and outs of Petco’s return policy, we wanted to provide a few helpful tips on how to get the most out of your purchases.

  • First, we recommend familiarizing yourself with the store’s return policy before making a purchase. That way, there won’t be any surprises down the road if you need to return an item.
  • Second, if you’re unsure about a purchase, we recommend opting for Petco’s in-store pick-up option. That way, you can take a closer look at the item before committing to it.
  • Finally, we recommend keeping your Petco receipt in a safe place. That way, if you need to return an item, you’ll have your proof of purchase readily available.


We hope this article has helped you understand Petco’s return and exchange policy. Remember, the next time you make a purchase at Petco, be sure to hold onto your receipt in case you need to return or exchange an item!

Do you have any other questions about their return policy? Let us know in the comments below!

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