Portillos.com Survey GUIDE to Get FREE Fries or Sandwich

Portillo’s is a popular American restaurant chain known for its delicious Chicago-style hot dogs, Italian beef sandwiches, and classic burgers. The chain was founded in 1963 in Villa Park, Illinois, by Dick Portillo and has since expanded to more than 60 locations across several states.

Like many other restaurant chains, Portillo’s values customer feedback and relies on it to improve its services and offerings. To that end, the company has created Portillo’s guest satisfaction survey, an online questionnaire that allows customers to share their experiences and opinions about their recent visits to Portillo’s restaurants.

By taking Portillo’s customer survey, customers can help the company identify areas where it excels and areas where it can improve. In return, participants are entered into a prize draw where they can win a free sandwich or hot dog from Portillo’s.

Portillo’s Client Feedback Survey Details & Requirements

To help customers understand the details and requirements of Portillo’s survey, we’ve created a table that summarizes the key information.

Purchase Required?Yes
TypeCustomer satisfaction survey
PrizeDiscount coupon
Entry MethodOnline
Entry LimitOne entry allowed
Receipt Valid For4 days
Coupon Valid For90 days
LanguageEnglish or Spanish

As we can see from the table, to be eligible for Portillo’s survey, customers must have made a purchase at a Portillo’s restaurant and must have a valid receipt. The survey can be taken online and requires participants to provide honest and candid feedback about their experience.

Once the survey is completed, participants are entered into a prize draw where they can win a free sandwich or hot dog from Portillo’s. The draw is ongoing and has no entry limit, meaning customers can take the survey as many times as they wish.

Requirements for Portillo’s Survey

To participate in the survey, customers must meet the following requirements:

  • Be 18 years or older.
  • Be a legal resident of the United States.
  • Have a valid receipt from a recent purchase at Portillo’s restaurant.
  • Have access to a smartphone, tablet, or computer with a stable internet connection.
  • Have a basic knowledge of English or Spanish.

Restrictions to Keep in Mind

There are a few restrictions that customers should be aware of before taking Portillo’s survey:

  • Only one entry per survey invitation is permitted.
  • The survey code can only be used one time.
  • Prize winners are responsible for any taxes associated with the prize.
  • The prize cannot be exchanged or redeemed for cash.
  • Employees of Portillo’s and their immediate family members are not eligible to participate.

Start Portillo’s Guest Satisfaction Survey 

To start Portillo’s survey, customers must follow these steps:

  1. Make a purchase at Portillo’s restaurant and keep the receipt.
  2. Go to Portillo’s survey website at www.tellportillos.smg.com.
  3. Enter the 20-digit survey code located at the bottom of the receipt.
  1. Once the survey code is entered, customers will be taken to the survey page, where they will be asked to answer a series of questions about their recent experience at Portillo’s restaurant. The questions are designed to gather feedback on various aspects of the customer experience, such as the quality of the food, the cleanliness of the restaurant, and the friendliness of the staff.
  1. Submit all your Portillo’s survey answers questions honestly and candidly.
  1. Enter personal information such as your name, phone number, date of birth, and email address to be entered into the prize draw. This information is kept confidential and is only used for the purpose of contacting prize winners.
  1. Submit the survey. Once all the survey questions have been answered and personal information has been entered, customers can submit the survey.
  2. Once you’re done, you will get a validation code.
  1. Write the code down on your receipt and keep it handy during your next visit to Portillo’s.

About Portillo’s

Portillo’s was founded in 1963 by Dick Portillo, who started the business with a small hot dog stand in Villa Park, Illinois. Over the years, the company has expanded to more than 60 locations across several states and has become known for its delicious Chicago-style hot dogs, Italian beef sandwiches, and classic burgers.

Despite its rapid growth, Portillo’s remains committed to providing high-quality food and excellent customer service. The company values customer feedback and uses it to improve its services and offerings. Portillo’s customer survey is just one way the company seeks to engage with its customers and gather feedback.

Contact Information

Customers who have questions or concerns about the survey can contact the company through the following channels:

Phone: 630-581-0770

Email: [email protected] 

Mail: 2001 Spring Road, Suite 400, Oak Brook, IL 60523.

Portillo’s Company Website: www.portillos.com 

Social Media: Instagram, Twitter, Facebook, TikTok, YouTube


Can You Combine the Prize with Other Offers?

Unfortunately, it is not possible to combine the prize from Portillo’s customer satisfaction survey with any other offers or promotions. The prize is typically a free sandwich or hot dog from Portillo’s, and it is intended as a standalone reward for customers who complete the survey.

How Long Does It Take to Complete the Survey?

The time it takes to complete Portillo’s customer satisfaction survey varies depending on how quickly you are able to respond to the questions. On average, it takes about 5-10 minutes to complete the survey.

Is It Safe to Take Part in Portillo’s Survey?

Yes, it is safe to take part in Portillo’s customer satisfaction survey. The survey is conducted by a reputable third-party survey company, and all responses are kept confidential and used for research purposes only.

Portillo’s takes the privacy and security of its customers very seriously, and the company has implemented various measures to protect personal information collected through the survey. This includes secure data storage and handling practices, as well as strict policies governing access to customer information.

In What States Does Portillo’s Operate?

Portillo’s operates in 10 states across the United States: Iowa, Arizona, Wisconsin, Indiana, Michigan, Illinois, California, Minnesota, Texas, and Florida.

Other Food Chains Conducting Customer Satisfaction Surveys

Many other companies in the food and beverage industry also conduct customer satisfaction surveys. Some of the most popular surveys include:


Portillo’s customer satisfaction survey is an excellent opportunity for customers to provide feedback and help the company improve its services and offerings. By taking the survey, customers can enter a prize draw for a chance to win a free sandwich or hot dog from Portillo’s. The survey is easy to complete and can be accessed online. Customers who have questions or concerns about the survey can contact Portillo’s customer service through phone, email, or mail.

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