Sam’s Club Return Policy: Everything You Need to Know

Sam’s Club Return Policy Everything You Need to Know

If you are a Sam’s Club member, then you may be wondering what the return policy is. Sam’s Club is known for its great products and low prices, but what happens if you need to return something? In this article, we will discuss Sam’s Club return policy in detail. We will answer all of your questions about how to return an item to Sam’s Club, and what happens if you don’t have a receipt. Let’s get started!

What Is Sam’s Club Return Policy?

Sam’s Club has a very generous return policy. Most items can be returned without any time limitations as of 2022. Sam’s Club will refund your purchase price, and they will also reimburse you for the shipping costs if the return is a result of their error or the item was damaged during shipping. However, the company does have a few exceptions to its return policy. For example, electronics and cell phones can only be returned within 90 days, and there are some items with return periods of 14 and 30 days. Sam’s Club will also accept returns of items that have been opened or used, as long as you have the original packaging and receipt.

For more information about their return policy, including how to return your unwanted item, what the process looks like, and whether it is possible to make a return without a receipt, continue reading!

How to Return Items to Sam’s Club?

Sam’s Club has a very easy return process. You have 2 options: returning the item in-store or via mail. So let’s look at both methods.

In-Store Returns

All you need to do is bring the item you want to return, along with your receipt, form of payment, and member card to the customer service desk. The Sam’s Club associate will process your return and give you a refund or exchange. You will also be given the option to receive a Sam’s Club gift card for the value of your return.

Returns Via Mail

To return an item by mail, you will need to fill out the online return form. You will then be given a return label to attach to your package. Sam’s Club recommends that you use a shipping method that allows you to track your package, as they are not responsible for lost or stolen items. Once they receive your return, they will process it and issue a refund to your original form of payment.

Keep in mind that returns via mail apply to online purchases only.

What Products Are Non-Refundable?

As we mentioned earlier, Sam’s Club has a few exceptions to its return policy. Here are a few items that cannot be returned:

  • Gift cards
  • Sam’s Club gas
  • Tickets
  • Pharmacy items
  • Prepaid cards
  • Watches and Jewelry
  • Alcohol
  • Tobacco products
  • Customized or personalized items
  • Sam’s Club’s Wholesale Trading Program items

How Long Is Sam’s Club Return Policy?

Some items have a specified return period, while others can be returned at any time. Sam’s Club return policy is as follows:

  • Most items have no time limit for returns
  • Electronics and cell phones have a 90-day return policy
  • Commercial heavy equipment, mattresses, and motorsport products have a 30-day return policy
  • Cell phones and mobile devices have a 2-week return window

Can You Return Opened Items at Sam’s Club?

Sam’s Club will accept returns of opened or used items, as long as you have the original packaging and receipt. However, if your return is missing parts or the included accessories, you may only receive a partial refund. Also, such products as contact lenses or food items cannot be returned once they have been opened due to health and safety reasons.

Do You Need a Sam’s Club Receipt to Make a Return?

Sam’s Club can look up your receipt using your member number within 2 years of purchase, and they will issue a refund to the original form of payment.

It is not necessary to have a Sam’s Club receipt in order to make a return. However, it’s recommended that you have your receipt for a hassle-free process since the final decision to issue a refund is up to the Sam’s Club associate.

What Is Sam’s Club’s Satisfaction Guarantee?

Sam’s Club promises to refund your membership fee in full if you are not “completely satisfied.” This satisfaction guarantee applies to non-members as well. Sam’s Club will refund the purchase price of any item that you are not satisfied with.

How to Get a Refund at Sam’s Club?

To receive a refund, you must bring the item along with your original form of payment and receipt to a Sam’s Club location. Sam’s Club will issue a refund to it. For online orders, Sam’s Club will provide a return label and give a credit to your account.

Will You Get a Refund for Shipping Charges When Returning an Item to Sam’s Club?

The Sam’s Club return policy does not state anything about shipping charges. However, we called Sam’s Club’s customer service department to inquire about this, and they said that you would not receive a refund for shipping charges when returning an item. However, there is an exception to this. If you receive the wrong item or if the item is damaged, Sam’s Club will refund your shipping charges.


Sam’s Club has a very generous return policy. Most items can be returned at any time, and Sam’s Club will even refund your shipping charges if the item is damaged or if you receive the wrong item. The only items that cannot be returned are gift cards, Sam’s Club gas, tickets, pharmacy items, prepaid cards, watches and jewelry, alcohol, tobacco products, membership fees, customized or personalized items, and Sam’s Club’s Wholesale Trading Program items. Overall, Sam’s Club is a great place to shop, and its return policy is one of the best in the business.

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