Sears mission statement is “To
grow our business by providing quality products and services at great value
when and where our customers want them, and by building positive, lasting
relationships with our customers.” It outlines what it does to boost its
presence and cooperation with its customers. The following characteristics
emerge from this statement:
- Exceeding expectations. Sears number one
strategy is to provide its customers with the best products and services and at
their comfort. The company has a complex service system that ensures it reaches
out to all its customers while emphasizing on quality delivery.
- Building relationships. Creating long-lasting
linkages rises as a critical strategic element that Sears uses to remain at the
top of what it does. The variety deals it showcases for its customers together with additional customer
services stamps its commitment in this endeavour.
Sears stands as a leading chain of stores whose reputation precedes it largely because of its mission and vision statements. The firm has proven its superiority in the services it provides ever since it was founded in 1893, and has gone ahead to withstand the changes of time through its adaptable corporate statements. Sears vision statement confesses the value it places on its customers together with lasting relationships, which also indicates its futuristic achievement.
The company also outlines the strategies it has in place to achieve this vision in its mission statement that focuses on unqualified services to its customers. The success of these two elements is further seconded by the core values of the company such as integrity and honesty. Together, all these lead to the smooth operations and consistent growth characterizing Sears
Sears vision statement is “committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.” It recounts the intended changes that the company seeks to achieve within its scope of operations and the projected outcomes. These elements relate to this statement.
of lives. Sears initiative of bringing the customer all products
within reachable limits demonstrates its efforts to satisfy this component. In
fact, the company’s site
shows how far it has gone to ease the shopping struggles of its customers.
that earn trust. To meet the needs of this
component, Sears not only provides the products but also creates interactive
platforms for its clients to learn more. The company also has
standby management to serve the customers upon request.
Seers’ core values are
as follows “honesty, integrity, and
adherence to the highest ethical standards.” Essentially, these guides the
overall conduct of the workforce in the company. They include the flowing
- Adherence to the highest ethical standards
In the first component,
the company has integrated a strict protective
agreement to guard all the
stakeholders. It also closely relates to the second one that demands
transparency and acting right at all time. Together with the third one, whose
focus is on maintenance of top attitudes and practices as per the standards of
the company, Sears has proven that it is a customer-oriented firm of choice.
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