What Does “Delivery Exception” Mean at UPS? (Tracking Status Explained)

What Does “Delivery Exception” Mean at UPS?

If you’ve ever tracked a package with UPS, you may have come across the status “Delivery Exception.” This status can be frustrating and confusing, leaving you wondering what it means and what will happen next. 

Luckily, we got the answers. In this blog post, we’ll explain what “Delivery Exception” means at UPS and provide some insight into why it may occur. So, let’s get started!

What Does “Delivery Exception” Mean at UPS?

“Delivery Exception” is a tracking status used by UPS to indicate that there has been a change in the expected delivery date or time of a package. This can occur for a variety of reasons, such as weather or natural disasters, incorrect addresses, customs issues, or missed delivery attempts.

When a package is marked as having a delivery exception, UPS will attempt to provide further details on its website or through email and text notifications. This additional information can help you determine the status of your package and understand why it is taking longer than expected to arrive.

It is important to note that a delivery exception status does not necessarily mean that your package is lost or delayed indefinitely. UPS may still be able to deliver your package within the expected timeframe, but it will likely take additional time.

What Are the Common Types of Delivery Exceptions at UPS?

UPS uses several different types of delivery exceptions to classify potential problems with package delivery. The most common are:

  • Address Unknown: If the delivery address you provided is incorrect or incomplete, UPS will be unable to locate the recipient and deliver the package. In such cases, UPS may attempt to contact you for further instructions or update the address information if possible.
  • Damage to Shipment: UPS has detected damage to the package or its contents during transit, which may delay delivery until the item can be repaired or replaced.  
  • Signature Not Received: UPS requires a signature from the recipient in order to complete the delivery of the package. If a signature is not received, the delivery may be delayed until a signature is obtained.

What Should I Do If My UPS Package Has a Delivery Exception?

If your package has been marked as having a delivery exception, the first step is to contact UPS and inquire about the status of your package. UPS should be able to provide further information on what is causing the delay and when you can expect delivery.

How to Resolve the “Delivery Exception” Status?

Depending on the reason for the delivery exception, there are a few steps that you can take to resolve the issue and ensure your package is delivered as quickly as possible.

For instance, if the delivery address has been entered incorrectly or is incomplete, you can contact UPS and provide them with an updated address. They will then attempt to reroute the package and deliver it as soon as possible.

If the package was damaged in transit, you might need to contact the sender to arrange a repair or replacement. This will likely delay delivery, but UPS should still be able to complete the delivery once the issue has been resolved.

Finally, if there’s an issue with the signature, you can contact UPS to arrange for a signature waiver or request that the package be left in a secure location at the delivery address (such as a locked mailbox). Plus, you can always contact the recipient and ask them to sign for the package. Once they’ve signed, UPS should be able to deliver the package within the expected timeframe. 

How to Prevent the “Delivery Exception” Status?

The best way to prevent delivery exceptions is by ensuring that you provide accurate and complete information when shipping packages. Make sure to double-check the address and contact information of both the sender and recipient before sending a package.

Additionally, it’s important to use proper packaging materials and padding to protect your shipment from damage during transit.

Lastly, if you are expecting a package, stay in contact with the sender and keep track of its progress. This will help you to quickly identify any potential issues and take steps to resolve them.

Can Delivery Exceptions Affect the Delivery Date of My UPS Package?

Delivery exceptions can indeed cause delays in the delivery of your package. Since the exact cause of the delivery exception can vary, it is difficult to predict how long a delay might be. 

In some cases, the package may still be delivered on time—but it is likely to take additional time due to the delivery exception. Therefore, it’s important to stay in contact with UPS and take any necessary steps to resolve the issue as quickly as possible. 

Is a Delivery Exception Status at UPS a Cause for Concern?

Generally speaking, a delivery exception status at UPS is not a cause for concern. In most cases, it just takes a bit more time for the package to be delivered due to an issue with the address, signature, or damage. All those issues can be resolved with a little effort and communication, so you should expect to receive your package in the near future. 

However, if you are really worried about the package, you can always contact UPS directly and inquire about its status. They should be able to provide additional information to help you better understand the situation. 


If your package is marked with a delivery exception status, it means that UPS encountered an issue during shipment. The reason for the delivery exception can vary, but it is usually due to an incorrect address or a damaged package. Fortunately, these issues are easy to solve, and you can expect to receive your package soon. So, don’t panic— act quickly to resolve the issue, and your package should be delivered in no time! Good luck!

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