What Is a FedEx Shipment Exception? Here’s How to Deal With It!
If you’ve ever received a FedEx shipment exception notification, you’re not alone. These notifications are caused by a variety of factors, some within FedEx’s control and others outside of it. Don’t panic! In this article, we’ll explain what FedEx shipment exceptions are and provide tips on how to handle them.
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FedEx Shipment Exception Explained
A FedEx shipment exception is a notification that something has gone wrong with your shipment. FedEx exceptions can be caused by a variety of factors, including bad weather, incorrect address information, and damaged packages. Most exceptions do not take more than one week to resolve. Be patient and FedEx will work to get your shipment to you as soon as possible.
Reasons for FedEx Shipment Exceptions
FedEx shipment exceptions can be caused by a variety of factors, some within FedEx’s control and others outside of it. Here are some of the most common reasons for FedEx shipment exceptions:
Bad weather: FedEx does its best to deliver packages on time, but sometimes bad weather gets in the way. If your shipment is delayed due to weather, FedEx will notify you as soon as possible.
Incorrect address information: FedEx relies on accurate address information to deliver packages on time. If an address is entered incorrectly, FedEx may not be able to deliver the package.
Damaged packages: FedEx takes great care to handle packages with care, but sometimes damage occurs. If your shipment is damaged, FedEx will work to resolve the issue and get your package to you as soon as possible.
A power outage: FedEx facilities are equipped with backup power generators, but sometimes power outages occur. If your shipment is delayed due to a power outage, FedEx will notify you as soon as possible.
A mechanical failure: FedEx vehicles are well-maintained, but sometimes a part can break down. FedEx will work to get your shipment to its destination as soon as possible, but an exception may be necessary.
A plane arriving late: FedEx ships packages by plane, and sometimes a plane arrives late.
These are just some of the most common reasons for FedEx shipment exceptions. If you have any questions about a specific
Codes Related to Non-Standard Process
There are a variety of codes related to FedEx shipment exceptions, each with its own meaning. Here are some of the most common:
Prerouted Meter Package: A package was sent using a customer’s automated shipping software.
Received From/Released to an ODA Agent: The package was delivered to an agent who delivers to locations that are outside the primary delivery area.
Pickup Exception: The package was shipped to the wrong location because the shipper or courier made more than one pickup at that location.
Commodity/Dutiable Received at Port of Entry: Your shipment of a commodity/dutiable item has arrived at the port of entry in the destination country.
Received From/Released to an ODA Agent: The package was given to an agent who delivers to places that are not easy to get to.
Prerouted Meter Package: A package was sent through a customer’s shipping software that is automated.
Dealing with FedEx Shipment Exceptions
Here are some tips on how to deal with FedEx shipment exceptions:
Check the FedEx tracking page for updates on your shipment’s status.
If your shipment is delayed, you may be entitled to a refund of your shipping costs.
If your shipment is lost or damaged, FedEx will work with you to resolve the issue.
FedEx shipment exceptions are usually resolved within one week. However, if you have not received your shipment after two weeks, please contact FedEx customer service for assistance.
Avoiding Shipping Exceptions
Here are some tips on how to avoid FedEx shipping exceptions:
Double-check the address information for your shipment. Make sure that all addresses are entered correctly.
If possible, ship your packages early. This will give FedEx more time to deliver your shipment in the event of a delay.
Consider shipping your packages by FedEx Express. FedEx Express shipments are given priority over FedEx Ground shipments.
FedEx shipment exceptions can be frustrating, but they are usually resolved quickly. In the meantime, you can check the FedEx tracking page for updates on your shipment’s status.
Duration of FedEx Shipment Exceptions
FedEx shipment exceptions can last for a variety of different lengths of time depending on the specific exception. Some common FedEx shipment exceptions include things like weather delays, incorrect addresses, and package damage. Mechanical issues can be fixed in a few hours, but weather delays might take a day or more. FedEx strives to minimize exceptions and keep shipments moving as quickly as possible, but some delays are inevitable. If you have any questions about a FedEx shipment exception, please contact FedEx customer service for more information.
Conclusion
FedEx shipment exceptions can be frustrating, but they are usually resolved quickly. In the meantime, you can check the FedEx tracking page for updates on your shipment’s status.
We hope this article has been helpful in explaining what FedEx shipment exceptions are and how to deal with them. FedEx is committed to providing excellent customer service, and we apologize for any inconvenience caused by shipment exceptions. Thank you for your patience and understanding.
