What Is Ace Hardware’s Return Policy? (Everything You Need to Know)

What Is Ace Hardware's Return Policy

Ace Hardware is a popular destination for those looking to get their hands on tools, hardware, and other home improvement supplies. With its high-quality products, Ace Hardware has become a go-to store for many DIYers. But what happens when you get a defective product or simply don’t like the item you got? That’s when Ace Hardware’s return policy comes into play. So, in this blog post, we’ll talk all about Ace Hardware’s return policy and answer several questions that you might have. 

What Is Ace Hardware’s Return Policy?

At Ace Hardware, you can return an item up to 30 days after purchase. Provided that the item in question is unused and in good condition, Ace Hardware will accept the return. 

All you need is a valid receipt as well as the original packaging and paperwork for the item. Ace Hardware also requires you to bring a form of identification when returning an item. That is, to make sure that you are the actual purchaser of the item. Then, just bring it to any Ace Hardware store, and they will process your return. 

If you don’t have the original paperwork or the packaging, Ace Hardware may not accept the return. In that case, you should contact Ace Hardware’s customer service team to see what other options you might have.

Where Can You Return an Item to Ace Hardware?

You can return Ace Hardware items to any Ace retail store near you. Just go to the nearest Ace Hardware store, show them your valid receipt and ID, and ask for a refund. That applies to both online and in-store purchases. So, if you bought your item online, you can return it at Ace Hardware’s retail stores for a refund. 

If there is no Ace retail store near you, or you cannot visit Ace Hardware in person, you can contact Ace Hardware’s Customer Service team to get alternative return instructions. Simply call 888-827-4223, and Ace Hardware’s agents will help you with the return process. 

How to Return an Item to Ace Hardware?

The process of returning an item to Ace Hardware is pretty straightforward. 

First, you need to check if your Ace Hardware product is eligible for a return. That means you must ensure that you return it within 30 days of purchase, unused, in good condition, and accompanied by the original documentation. If everything checks out, you can head to Ace Hardware’s nearest store and initiate the return process. 

When you reach Ace Hardware’s store, visit the customer service desk and mention that you would like to return an item. Ace Hardware staff will then ask for your valid photo ID and the original receipt. Once Ace Hardware’s staff verifies all this information and inspects the item, they will provide you with a full refund for the item.

How to Receive a Refund for My Return?

When you’re returning an Ace Hardware item to an Ace store, an Ace employee will accept the return and issue a refund. The refund amount will be equal to the original purchase price of the item. 

You will receive the refund in the original form of payment. So, if you paid with a credit card, Ace will issue a refund to the same credit card. 

However, if there’s no way to refund the original form of payment, Ace will issue an Ace Hardware gift card. In case you used Ace Rewards to purchase the item, Ace will return the Ace Reward points back to your Ace Rewards account. 

It’s important to note that Ace Hardware may retain a portion of the refund amount to cover any shipping costs if you return an item that Ace did not send. So, if Ace sends you a wrong or damaged item, Ace will cover the shipping costs. Otherwise, Ace will deduct any associated shipping fees from the refund amount. 

How Long Does It Take to Receive a Refund?

When you request a refund in-store, Ace Hardware will issue the refund right away if you paid in cash. However, if you used a credit card, that refund may take up to 5 business days to appear on your credit card statement. That is because banks take some time to process and credit the refund amount. 

If you’re returning an Ace Hardware item by mail, Ace’s customer service team will process your refund after receiving and inspecting it. Ace Hardware typically takes 3-5 business days to process your request. After that, you have to wait for a few days for the refund to appear on your credit card statement. 

So, in total, Ace Hardware’s return process may take around 7-10 business days to complete. 

Can You Return an Item After 30 Days?

If you want to return an Ace Hardware item after 30 days of purchase, you will need to contact the manufacturer directly. 

Since Ace Hardware follows a 30-day return policy, Ace may not accept any returns that exceed this period. Therefore, you will have to discuss the terms and conditions of the return policy with the manufacturer. 

Can You Return an Item Without a Receipt?

Although Ace Hardware recommends that you always have a valid purchase receipt when making any returns, Ace may allow you to return an item without a receipt. 

That usually happens if Ace staff can verify your purchase using other forms of identification, such as a valid driver’s license. In that case, Ace may accept your return and issue you a refund. 

However, that’s not guaranteed. At the end of the day, Ace Hardware reserves the right to deny any return that does not meet its set criteria. So, it’s best always to have a valid receipt when initiating Ace Hardware’s return process. 

Does Ace Hardware Accept Returns on All Products?

Although Ace Hardware’s return policy is quite generous, there are some limitations as to what products are eligible for returns. 

That being said, Ace Hardware does not accept returns on the following items:

  • Clearance items
  • Fuel-Powered Equipment
  • Gift Cards

There are also restrictions on the made-to-order products Ace sells, such as Magnolia Home Paint Products. For example, Ace does not accept returns on these products unless the item is damaged or faulty. So keep that in mind when purchasing Ace Hardware products. 

Additionally, Ace Hardware reserves the right to deny returns if they suspect that the return policy is being abused. Ace also cannot accept any items that have been tampered with in any way. 


To sum it up, Ace Hardware’s return policy is quite generous and customer-friendly. Ace allows customers to return items within 30 days of purchase, provided that the item is in its original packaging and is accompanied by a valid purchase receipt. As long as Ace staff can verify your purchase and the item is in good condition, Ace should accept the return and process the refund right away.

So, hopefully, you found this blog post helpful. Thank you for reading!

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