What kind of personal data is collected by Grubhub
How and why the platform uses this data
How you can manage your data
How Grubhub shares the data with third parties
What Information Does Grubhub Collect?
Grubhub collects different types of information from its drivers and customers.
For drivers, Grubhub may collect personal information such as their name, contact information, driver’s license, insurance information, social security number, and vehicle information. Grubhub also collects information about a driver’s location and availability in order to assign delivery jobs.
For customers, Grubhub collects personal information such as their name, address, email address, phone number, payment information, and order history. Grubhub may also collect non-personal information, such as device information, IP address, and browsing history. This information is used to provide and improve the services offered by Grubhub.
Can Grubhub Drivers See Your Name?
Yes, but only the first name and initial. So, if you were to order food delivery under the name “John Doe,” your driver would only see your name as “John D.”
Can Grubhub Customers See Your Full Name?
Customers cannot see your full name. However, they can still view your first name and initial. So, if you have a name like “John Doe,” the customer would see your name as “John D.”
Can Grubhub Customers Track Drivers?
Yes, customers can track drivers using the Grubhub app. After a driver has accepted an order, customers can view the delivery location in real-time. However, once the order has been delivered, the tracking information will no longer be available to the customer.
Does Grubhub Show Your Phone Number?
No, Grubhub does not show your phone number. Grubhub uses a two-way masking system that allows drivers and customers to communicate without having access to the other party’s personal phone numbers. That way, instead of displaying your personal number, Grubhub assigns a temporary phone number that you can use to communicate with the other party.
Does Grubhub Show Your Address?
Yes, Grubhub shows your address to the driver responsible for delivering the food. Your address is needed so the driver can locate your house and deliver the food as quickly and safely as possible.
However, if you’re concerned about sharing your personal address, you can order delivery to a public location, such as a park or a shopping center, or opt for a curbside pickup. That way, you can collect the food without having to reveal your address.
Does Grubhub Request Social Security Number?
Yes, but only if you’re applying to become a driver. As part of the application process, Grubhub may request your social security number in order to perform background checks and verify your identity. This is a standard procedure for any gig economy platform, and your data is kept secure.
However, if you’re a customer and somebody requests your social security number, you should decline and report the incident to Grubhub’s customer service immediately.
Does Grubhub Sell Your Information?
What Information Can You Delete From Grubhub?
Unfortunately, there’s no way to delete specific pieces of information from the Grubhub platform. That means the only way to delete your information from Grubhub is to delete your entire account.
When you delete your account, all of the personal information associated with it will be removed from Grubhub’s servers.
How Do You Delete a Grubhub Account?
If you no longer wish to use the Grubhub service, you can delete your Grubhub account at any time. To do this, you’ll need to submit a deletion request to the Grubhub customer service team.
Once your request is approved, your account and all associated information will be deleted from their servers.
Grubhub collects various types of information from drivers and customers, including personal and non-personal data, which is used to provide and improve their services. Although Grubhub does not sell your personal information, they cannot guarantee that third parties won’t sell it. To delete all your personal data from the platform, you’ll need to delete your Grubhub account.