Is Your Verizon Phone Not Receiving Calls? (Use These 12 Solutions)

Is Your Verizon Phone Not Receiving Calls

Has your Verizon phone stopped receiving calls? This can be a frustrating problem to deal with, but don’t worry – we have some possible solutions for you! In this blog post, we’re going to tell you about some of the most common reasons why your Verizon phone might not be receiving calls. We will also provide some tips on how to fix this problem. So if your Verizon phone isn’t ringing, keep reading!

Why Is My Verizon Phone Not Receiving Calls?

Even such major wireless networks like Verizon sometimes have troubles with call reception. In fact, call reception issues can happen on any mobile network. Noone’s perfect, right? 

To help you get your Verizon phone back to normal, let’s review the possible reasons why it might not be receiving calls.

Weak Signal

Your Verizon phone needs to have a strong signal in order to receive calls. If the coverage area is weak, the signal will be too weak to receive calls. 

For example, if you’re in a rural area, such as a forest or field, you may not get a strong enough signal to receive calls. To fix this issue, you should try to move closer to a window or find an area with better coverage.

Additionally, the distance from the nearest cell tower can also affect your phone’s call reception. If you’re too far away, your phone won’t be able to pick up a strong enough signal.

If you’re underground or in places such as a basement, subway, or parking garage, your Verizon phone won’t be able to pick up any signal at all. Heavy network traffic can also affect your phone’s ability to receive calls. Additionally, some places that are too crowded or too cramped can also weaken a signal.

To check if coverage is an issue, try calling your phone from another line while in the same location. If the call doesn’t reach your phone, it’s likely a coverage issue. 

Network Disruption

Sudden changes in weather and natural disasters, such as hurricanes, storms, and tornadoes, can lead to disruptions in the network. For example, if the Verizon network tower is damaged, it could cause disruptions in service and result in Verizon phones not having any service.

Phone Settings Issues 

Sometimes, the problem may not be with Verizon, but with your phone itself. For example, if you’ve recently changed any of the settings on your phone, this might be the cause of your problem. 

For instance, some features such as Do Not Disturb mode, Airplane Mode, or Call Forwarding can prevent incoming calls from reaching your phone.

Verizon Account Issues

If you’re having issues with your Verizon account, this can also affect your ability to receive calls on your phone. If you’ve recently made changes to the user’s account, it can temporarily make the user’s number unreachable. 

Receiver’s End Issues 

It’s also possible that the person calling you is having trouble with their phone. For example, the caller may be in a poor coverage area or have a weak signal. It’s also possible that the caller is using a different network or has an outdated phone. 

What Do I Do If My Verizon Phone Is Not Receiving Calls?

Now that you know some of the possible reasons why your Verizon phone might not be receiving calls let’s talk about what you can do to fix this problem. Here are some solutions you can try:

1. Try Restarting Your Phone

If you’re having issues with your phone, one of the first things to try is restarting it. This can help reset any settings or features that might be preventing your phone from receiving calls.

When you reboot your phone, it will restart all the programs and reset any settings that may have caused your phone to malfunction.

Most of the time, restarting your phone can help solve the problem. Try calling your phone from another line to check if this has fixed the issue.

2. Make Sure Your Call Forwarding Feature Is Turned Off

The call forwarding feature on your Verizon phone allows you to forward incoming calls to another number or voicemail. If this feature is turned on, any incoming calls will not be able to reach your phone.

To make sure that call forwarding is turned off, go to your phone settings and search for the ‘Call Forwarding’ option. Once you’ve found the option, make sure it’s turned off, so you can receive calls. 

You can also do that on your Verizon App. It’s fast and simple; just follow these steps:

  1. Open your Verizon App and navigate to ‘Account’
  2. Find and click on ‘Manage Device’
  3. Find ‘Preferences’
  4. Click on ‘Managing Call Forwarding’
  5. Turn off the Call Forwarding feature if it’s on.

3. Make Sure Your Airplane Mode Is Turned Off

Airplane mode prevents your phone from getting any cellular or Wi-Fi signals. This means that you won’t be able to make calls or receive any incoming calls.

To check if this is the issue, go to your phone settings and search for Airplane mode. If it’s turned on, make sure to turn it off. 

Alternatively, can open your quick menu bar and turn it off. The button should look like a small airplane. Click it to turn it off. 

4. Make Sure Your ‘Do Not Disturb Mode’ Is Turned Off

Sometimes people want to turn on their “Do Not Disturb” mode to relax and not be disturbed by calls or notifications. However, sometimes people forget to turn it off, and this can prevent incoming calls from coming through.

Do not disturb mode silences all incoming calls and notifications. To make sure that this isn’t the cause of your problem, go to your phone settings and search for “Do Not Disturb”. Make sure to turn it off if it’s on. 

Alternatively, you can also open your quick menu bar and turn it off. The button should look like a moon. 

5. Try Resetting Your Network Settings

If you’re still having trouble receiving calls, try resetting your network settings. This will delete any saved Wi-Fi networks or cellular settings, and force your phone to search for new ones. Therefore, ensure that you have your Wi-Fi password or cellular data plan information handy before resetting your network settings. 

To reset your network settings, go to your phone settings and search for ‘System’. Then, click ‘Advanced,’ and you will see the ‘Reset Network Settings’ option. 

Once you’ve reset your network settings, try calling your own phone from another line. If it works, then your problem should be solved!

6. Check Your App Permissions

If you started having issues with call reception after you installed a new app, it might be the cause of your problem. If that is the case, you can try to delete the app and then reset your network settings.  

Additionally, suppose you’re using a third-party app for calling and messaging. In that case, you need to ensure they have access to the necessary permissions, such as your contacts and microphone. If not, the app won’t be able to make or receive calls. 

7. Try Turning On Safe Mode

Safe mode temporarily disables any third-party apps. If you’re able to make and receive calls in this mode, then one of the apps you installed might be the cause of your problem. 

To turn on safe mode, press and hold the power button until you see the power menu. Then, press and hold the restart button until you see the safe mode screen. 

Alternatively, you can turn on the safe mode in your Verizon App. First, open your Verizon app and navigate to ‘Account.’ Then, click on ‘My Plan’ and select ‘Safety Mode.’

If your issue is solved after turning on the safe mode, then you might have to uninstall the recently-installed apps or report a bug to the app developers.

8. Make Sure Your Phone’s OS Is Updated

Sometimes, a new update can fix any bugs or glitches in the system that might be causing the issue. Therefore, make sure that your phone’s OS is up-to-date. 

To check for updates, go to your phone settings, scroll down, and select ‘About Phone’. You should be able to see a ‘System Updates’ option. Click on it to check if there are any available updates. 

If there are any, make sure to install them right away. This should fix the problem of your Verizon phone not receiving calls. 

9. Check Your Verizon Call Filter Settings

If you’re not receiving calls after applying Verizon Call Filter, it could be because of features like Call Blocking that prevent the calls from coming through.

Although Call Filter can be beneficial by blocking spam or other unwanted calls, there is also the possibility of accidentally preventing real people from contacting you. So, if you’re not receiving calls, make sure to check your Verizon Call Filter settings.

10. Check and Reinstall Your Sim Card

Your Sim Card could be the cause of your problem. For example, it could have become loose or damaged. Thus, try to check if it’s securely in place and make sure that there aren’t any visible damages on it. 

You can reset your Sim Card by simply removing it from your phone and inserting it back again. Alternatively, you can put your SIM card in another phone and see if it’s working. If it is, then the problem could be with your phone.

11. Reset Your Phone to Factory Settings

If your phone is still not receiving calls after trying all the above steps, then you can try to reset it to its factory settings. 

However, if you decide to do this, make sure that you save all your important data beforehand because resetting your phone will erase all the information stored on it. For example, you can make a backup of your data by connecting it to iTunes or iCloud.

So, once you’ve saved your data, go to Settings, select ‘Backup & Reset’, and press ‘Factory Data Reset’.  Afterward, restart your phone and check if the issue has been resolved. 

Still, we recommend you do this only if nothing else has worked, and you’re sure you have backed up all your data.

12. Contact Verizon Customer Support

If you still have issues with call reception, try contacting Verizon customer support. They should be able to help you with any technical difficulties. 

Additionally, you can try troubleshooting your phone using the Verizon Troubleshooting Assistant. This can help you solve your problem in an easier and faster way.


We hope this blog post was helpful in helping you fix your Verizon phone not receiving calls issue. Following all the steps should get your phone back to normal. However, if none of these steps works for you, contact Verizon customer support and they will be able to help you better. 

Thank you for reading!

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