Dunkin’ Mission and Vision Statement analysis

Dunkin’s mission statement is “to be the leading provider of the wide range delicious beverages & baked product around the kingdom in a convenient, relaxed, friendly environment that insures the highest level of quality product and best value for money.” The focus of this mission statement is on the quality that Dunkin’ wants its customers to enjoy. The company recognizes that it is requisite to the creation of loyal customers. The statement has these elements:

1. Leading provider
2. Distinguished quality

Dunkin’ recognizes the stiff competition in the foodservice sector. In fact, only the most resilient companies have survived and managed to maintain consistently high reputations not only in the U.S. but also across the globe. Such a capability comes down to branding strategies such as those adopted by Dunkin’ through its diverse marketing tactics that grow and change with changing business dynamics. Moreover, to satisfy the second element in its mission statement, Dunkin’ declares that it leaves nothing to chance when it comes to the quality of the beverages or other accompaniments it provides. The company monitors the entire process, right from the raw materials to the preparation and service practices. Moreover, it complements the quality by only going for passionate and skilled employees.

Introduction

Dunkin’s mission and vision statements represent a company that has drastically risen into a top brand by simply focusing on market segmentation and targeting approaches in the food and beverage service sector. For close to 70 years, Dunkin’ has engraved its name among the heart of Americans and other loyal clients across the globe due to its irresistible products and extricated customer services. 

Looking at its expansion and growth trend, it’s clear the mission and vision statements of this company have worked wonders over the years. Essentially, a vision statement provides the roadmap into the future of a company, while the mission statement outlines the strategies that would make this future a reality.

In the case of Dunkin’, its vision statement points at converting the company into an iconic and desirable entity, while its mission statement emphasizing on leading all competitors with its quality products. Achieving this has been possible partly because of the strong influence of the core values in this organization. In fact, these values are accredited with a consistent focus on the mission and vision statement at Dunkin’ to date. 

Vision Statement

Dunkin’s vision statement is “to be always the desired place for great coffee beverages and delicious complementary doughnuts & bakery products to enjoy with family and friends.” Here, the focus is on the leadership Dunkin’ displays by retaining the first ranking in terms of demand for its products. The statement relates to:

1. Desired place
2. Let families and friends enjoy

Two of the most important ways Dunkin’ satisfies these components is by first constantly redesigning itself with changing time, and diversifying what it has to offer. At Dunkin’, there is much more to gain from rather than the foods and beverages.

Core values

Dunkin’s core values comprise “honesty, transparency, humility and integrity.” With these principles, the company has set a practice that customers appreciate and feel part of. Moreover, it has enabled the entire business to withstand any challenges because of the strength of the culture it showcases.

Dunkin’ Donuts Mission Statement History

Here is a mission statement history of Dunkin’ Donuts, organized by year from newest to oldest:

• Current Mission Statement

“To be the leading provider of a wide range of delicious beverages & baked products around the kingdom in a convenient, relaxed, friendly environment that ensures the highest level of quality product and best value for money.”

• 2003-2018

“Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores.“

• 2002-2023 

“Dunkin’ Donuts will be the dominant retailer of high-quality donuts, bakery products, and beverages in each market we serve. We will achieve this by delivering innovation, superior guest experiences, and a compelling value proposition.“

• 1992-2002

“To be the leading provider of high-quality food and beverages in the quick-service restaurant industry.“

• 1980-1992

“To sell food, serve coffee, and treat people.“

• 1978-1980

“Dunkin’ Donuts will be the dominant retailer of donuts and bakery products.“

• The 1960s-1978

“To make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores.“

The mission statement history of Dunkin’ Donuts demonstrates a consistent focus on providing high-quality coffee, donuts, and bakery products while prioritizing customer satisfaction and efficient service. Throughout the years, the mission statements have evolved to reflect changing market dynamics and customer expectations, but the core values of delivering delicious food and beverages with excellent service have remained constant.

References

• Brizek, M. G. (2012). Coffee wars: The big three: Starbucks, McDonald’s and Dunkin’Donuts. Journal of Case Research in Business & Economics, 5, 1-12.
• Dunkin’ – About.
• Harris, J. L., Schwartz, M. B., & Brownell, K. D. (2010). Evaluating fast food nutrition and marketing to youth. New Haven, CT: Yale Rudd Center for Food Policy & Obesity.
• Lavoie, K. A. (2015). Instagram and Branding: A Case Study of” Dunkin’Donuts”. Elon Journal of Undergraduate Research in Communications, 6(2).
• Mirvis, P., Googins, B., & Kinnicutt, S. (2010). Vision, mission, values. Organizational Dynamics, 39(4), 316.
• Powers, E. L. (2012). Organizational mission statement guidelines revisited. International Journal of Management & Information Systems (Online), 16(4), 281.
• Rangaswamy, P. (2007). South Asians in Dunkin’Donuts: niche development in the franchise industry. Journal of Ethnic and Migration Studies, 33(4), 671-686.
• Salem Khalifa, A. (2012). Mission, purpose, and ambition: redefining the mission statement. Journal of Strategy and Management, 5(3), 236-251.
• Schmidt, R. A., & Oldfield, B. M. (1999). Dunkin’Donuts–the birth of a new distribution and franchising concept. Journal of Consumer Marketing, 16(4), 376-385.
• Yoder, S., Visich, J. K., & Rustambekov, E. (2016). Lessons learned from international expansion failures and successes. Business Horizons, 59(2), 233-243.